What it’s like to work at Massachusetts General Hospital according to employees

Susanna Kahr

Are you looking for a new healthcare job in Boston? Well the Massachusetts General Hospital is a great choice! The hospital recently ranked as our top healthcare employer in the US and is consistently ranked as one of the best hospitals in the country by U.S. News and World Report But, what’s it like to work at the original and largest training hospital belonging to Harvard Medical School? Read on to find out. 

Massachusetts General Hospital or, as it’s more fondly named, Mass General, is ranked number 1 on the East Coast, and has been named number 2 in America by U.S. News and World Report! Not bad for a hospital founded in 1811! 

From 1811 to today…

Massachusetts General Hospital was founded by John Warren, MD, with the aim of providing care to Boston’s sick, regardless of socioeconomic status, which was a radical idea at the time! The hospital continues this legacy with its Center for Community Health Improvement and the Center for Global Health which operate in underserved areas. 

Mass General is the first teaching hospital for Harvard University’s new medical school and almost all its physicians are from the medical school faculty today. The hospital’s main campus is in Boston but Massachusetts General Hospital has a total of nine health centers in the Boston area. Today it’s part of Partners HealthCare, a health system established in 1994 that includes community hospitals and other health centers. 



According to U.S. News and World Report, Mass General has America’s largest hospital-based research program, which takes place across more than 30 departments. The hospital is known for its treatment in areas that include cancer, digestive disorders, neurological issues, heart disease, orthopedics, transplantation, urologic diseases and trauma care. And, among its specialty facilities are a fertility center, an ALS clinic, a diabetes team and a geriatric medicine unit. So, you will definitely be able to find the right healthcare job for you here! 

Here are some fun facts for you: The first public demonstration of surgical anesthesia (1846) and the first successful reattachment of a severed limb (1962) were successfully accomplished here. And, Massachusetts General Hospital has trained or employed 11 Nobel laureates!

So, what’s it like to work at Massachusetts General Hospital?

“It’s a positive work environment with opportunity for advancement and growth.” – anonymous employer review

Well, one thing’s for sure, it’s not just high standards of medicine that they offer here! As we said, Massachusetts General Hospital recently ranked as our number one healthcare employer in the US and for good reason. With a 94% recommendation rate and a kununu score of 4.30, it’s easy to see that employees love working here! One employee tells us “it is a very integrated place. There are many jobs available in different areas. They treat everyone fairly,” another says “it’s a positive work environment with opportunity for advancement and growth” and another tells us that “our workplace is a state of the art, new building. We are treated and paid well.” What more could you ask for?

This is how the different aspects of Massachusetts General Hospital rank on kununu

Compensation and Benefits

According to review on kununu, the salary is around 401k with some employees saying that the pay could be more competitive and others saying  “the pay could be better but it’s not bad.” Benefits include “Earned Time Off” meaning that employees accrue time off based on years of service and standard hours, access to the full service fitness center at The Clubs at Charles River Park, subsidized childcare and pet insurance, among others. 

Flexible hours

Massachusetts General Hospital offers flexible hours with one employee saying “I have flexible hours as long as my work gets done” which means that the “The balance between work and home is great.”

Company Culture

Massachusetts General Hospital has a score of 4.32 (out of 5) for Company Culture on kununu. According to employees this high score is thanks to “friendly staff and the overall positive and inclusive culture” and the fact that “the company provides various recognition and appreciation events throughout the year.”

Environmental Friendliness

Massachusetts General Hospital is also doing its bit for the environment and has “a recycling program for all sorts of things that are used” according to a couple of employee reviews. 


Partners HealthCare offers free shuttle buses for patients and visitors that run between Mass General and several health centers and transit stations. 


Open positions

Since Massachusetts General Hospital offers so many different healthcare services across its many sites, there are many different jobs available, just check out their latest open positions

You could also take on any one of these management roles: 

Healthcare Actuary

A healthcare actuary, like other actuarial roles, involves providing actuarial analysis to help decision makers in the healthcare marketplace. Their job is to reduce the risk associated with making a decision and therefore, the health actuary helps to bring about change in the way that healthcare is delivered and financed. Generally speaking healthcare actuaries work for insurance companies or self-insured medical groups. Actuaries need a minimum of a bachelor’s degree, but often hold a master’s degree and must pass a series of exams to become certified professionals. They must have a strong background in mathematics, statistics, and business. The average salary for a Healthcare Actuary is $114,000.

Hospital Administrator

Hospital Administrators ensure that hospitals and other healthcare facilities run efficiently. They are responsible for recruiting talented doctors and surgeons, creating hospital budgets, promoting new treatments amongst other things. They’re also responsible for ensuring that their facility complies with all laws and governmental regulation. The median salary for this career path is around $95,000.

Director of Nursing or Chief Nursing Director

Nursing Directors are responsible for managing an entire nursing departments and are generally the highest-paid nursing roles. Their responsibilities often include supervision and review of nursing staff, overseeing department budgets, reporting to high-level staff members, maintaining high standards of care, managing patients’ data and medical records and interaction with doctors, patients and family. Directors of Nursing usually report to the CEO and have a master of science in nursing or a master of health administration. The average salary for a director of nursing, according to the Bureau of Labor Statistics, is $173,000 and the projected growth from 2012 to 2020 is at least 23 percent. 


Pharmaceutical Project Manager

Another great choice when it comes to management careers in healthcare is the role of pharmaceutical project manager. Pharmaceutical project managers analyze investment opportunities and develop plans for promoting specific pharmaceutical products. The average annual salary for this health care role is about $80,000.


A hospital’s chief executive officer (CEO) is the head of the organization, just like a CEO in any other industry. CEOs direct and plan all operations, create budgets, negotiate contracts, approve new hires, analyze sales reports and find ways to save money. According to the Bureau of Labor Statistics the salary for CEOs in a hospital setting is $386,000. Equally, if math and accounting are your areas of expertise then you could become a chief financial officer (CFO) within a hospital organization. As a CFO you’re expected to manage the hospital’s finances, mitigate risk, create budgets and manage spending. You can expect to earn $315,000 as a CFO!

Tips on Interviewing

So, you’ve taken a look at the job postings already and found something you like? Now it’s time to prep for a possible interview. As we all know, job interviews are always a 2-way street, so it’s important that you ask all the right questions too, to ensure that this is really the right workplace for you. Here are some ideas of questions you could ask:


  • After reviewing your HCAHPS scores, I see your organization is highly rated when it comes to (fill in the blank). To what do you credit your success in this area?
  • What have you done to measure employee engagement in the last year? What were your focus areas as a result?
  • How do you measure and manage employee performance? What is the organization’s general approach to an underperforming employee?
  • What is this organization doing to support innovation and advancement? What are some of the innovations or advancements you’re most proud of in the last year?


Of course, you probably also want to prepare for the questions that they will ask you, we’ve got you covered there too! Here, you can find the full list of the 15 most common interview questions and answers for healthcare interviews and download a free PDF to help you get started! Good luck!



Here at kununu, we’re dedicated to making the world of work more transparent and we’re here to help you find the right healthcare employer for you, so have a look at the real employer reviews on our site or leave one of your own.


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